Caring about your health for over 25 years

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Vision and Values

International Presence

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Medical Committee

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Why Protéifine

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It's as easy as that

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Healthy snacks

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Product Information

Cutting-edge micronutrition

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Product families

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Training programme

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Programme instructors

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Ysonut Academy Campus

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Terms of Purchase

1. Information about us

The domain (“Website”) is a site operated by Ysonut GB Ltd (“we” or “us”). Ysonut GB Ltd is a company incorporated and registered in England, with its registered office address at 80-82 Upper Street, London, England, N1 0NU with company number 13308732.

2. Application of these terms

The following terms and conditions (“Terms”) are the Terms according to which we supply any of our products (“Products”) listed on our Website to you. Please read these Terms carefully before ordering any of our Products from our Website. By using our Website and ordering any of our Products, you agree to be bound by these Terms.

We recommend that you should print a copy of these Terms for future reference.

Please click on the button marked “I Accept” at the end of these Terms if you accept them. Please note that if you refuse to accept these Terms, you will not be able to order any of our Products from our Website. 

Our Acceptable Use Policy also apply to the use of our Website.

3. Service availability

We reserve the right to decline to accept orders for Products where agreements with our suppliers prevent us from selling those Products in your jurisdiction.

4. Your capacity to use our Website

To place an order on our Website you confirm that you are aged 18 years or over or if you are younger than 18 year you have the permission of your parent or guardian to use our Website and place the order and confirm that you are legally capable of entering into binding contracts.

5. Product purchase and contract formation

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
Your order constitutes an offer to us to buy our Product(s). All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”). The contract for the sale by us of our Product(s) and the purchase by you of our Product(s) (“Contract”) will be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

We may decline to accept an order in certain circumstances including but not limited to:

6. We are not responsible for websites we link to

We may provide links on our Website to the websites of third parties, whether affiliated with us or not. We have not control over the contents of those websites or resources and our linking to those websites should not be interpreted as approval by us of those linked websites of information you may obtain from them. 

We do not give any undertaking as to the quality of any products you purchase from third parties to whose website we have provided a link on our Website, and we hold no liability in respect of such products.  This does not affect your statutory rights against the third party seller.

7. Your rights to cancel a Contract

You have a right to cancel a Contract for any reason within 14 days of the order date.  To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately by registered post, with proof of purchase, in the same condition in which you received them, and at your own cost and risk. Please note that we will refund your postage costs for returning the Product(s) only when the Product(s) are found by us to be defective.

We are unable to accept cancellation of a Contract for the supply of any of the following Products:

Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

8. Delivery of Products

Products will be delivered to the address you entered on the order form. We are unable to deliver to PO Box addresses.   

We shall notify you of the estimated delivery date in the Dispatch Confirmation.  We shall not be liable for any delay in delivery. If we fail to dispatch any Products ordered by you within 15 days of accepting your order (or, in the case of special orders, any longer period of which we notify you), we shall refund in your total payment for the Products we have not dispatched.

9. Delivery charges

Delivery charges are £33 pounds for orders under £225 pounds, and free of charge for orders at or over £225. These delivery charges apply to deliveries made to England, Scotland, Wales or Northern Ireland.

10. Risk and title

The Products will be at your risk from the time of delivery. Ownership of the Products will pass to you on delivery or, if later, on receipt of full payment of all sums due in respect of the Products, including delivery charges.

11. Price and payment

We accept payment by the following methods:

  1. a) Credit or debit card: the total amount will be charged to your credit or debit card at the time your order is dispatched.
  2. b) Bank transfer to the following account; Account Number: 10990072, Sort Code: 09-02-22, Santander Bank, IBAN GB29 ABBY 0902 2210 9900 72 SWIFT Code (BIC) ABBYGB2LXXX

Please allow a period of three working days for the transfer to be completed. Once we receive payment confirmation from our bank we will proceed with the delivery of the Products ordered. Delivery terms apply from this date.

The price of any Products will be as quoted on our Website from time to time, except in cases of manifest error.

These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in delivery charges at paragraph 9 above.

Prices are liable to change at any time, but changes will not affect orders for Products in respect of which we have already sent you a Dispatch Confirmation.

Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation.

Payment for all Products must be by credit or debit card or by bank transfer. We will not charge your credit or debit card until we dispatch your order.

12. Our refunds policy

We will provide a refund where:

When you return a Product to us because:

Any refund due to you will be made to the credit or debit card originally used by you to pay for your purchase of the Product(s).

Please note that we are unable to accept return of cosmetics or other consumables where the Product seal has been broken. This does not affect your statutory rights.

13. Our liability

Our liability for losses you suffer as a result of a breach by us of the Contract is strictly limited to the purchase price of the Product(s) you purchased.

Nothing in this paragraph 13 or these Terms seeks to exclude or limit in any way our liability:

If you are a business user, we are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

provided that this shall not prevent claims for loss of or damage to your tangible property that fall within the terms of this section or any other claims for direct financial loss that are not excluded by any of categories set out in the list above.

If you are a consumer user we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Where you buy any Product from a third party seller through our Website, the seller’s individual liability will be set out in the seller’s terms.

14. Written communications

When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This clause does not affect your statutory rights.

15. Notices

All notices given by you to us must be given to us by email to We may give notice to you at either the e-mail or postal address you provide to us when placing an order,. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 

16. Transfer of rights and obligations

The Contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will be permitted an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event but, in the event that we cannot fulfil our obligations and you have made payment for an order we will endeavour to refund you the amount as soon as reasonably practicable.

18. Waiver

If we fail, at any time during the term of a Contract, to enforce any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not mean that we waive those rights or remedies. You will remain responsible for fulfilling your obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms shall be effective unless we expressly say it is a waiver and is communicated to you in writing in accordance with the relevant provisions above.

19. Severability

If any of these Terms or any provisions of a Contract are determined by a court or other authority to be invalid, unlawful or unenforceable to any extent, that term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

20. Entire agreement

These Terms and any document expressly referred to in them represent the entire agreement between us and supersede any previous agreement, understanding or arrangement between us.

In entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other before the Contract except as expressly stated in these Terms.

21. Our right to vary these Terms

We amend these Terms from time to time. We will update our Website with amended Terms and you should check these Terms each time you wish to use the Website.

You will be subject to the Terms in force at the time that you order products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us otherwise in writing).

22. Law and jurisdiction

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.